Privacy Policy

Who we are

Our website address is: https://goldenfin.lk.
Goldenfin.lk is an online platform for purchasing premium imported fish feed and aquarium products. We are a home-based business that sources premium imported fish feed and aquarium products from trusted suppliers, which we stock and sell online with delivery through third-party courier services.

What personal data we collect and why we collect it

Registration and Account Information

When you register an account on our site (which we recommend for easier ordering and tracking), we collect:

  • Your name
  • Email address
  • Password (stored securely)
  • Optional profile picture (if you choose to upload one)

This information is used to create and manage your account, allow you to log in, and provide a personalized shopping experience.

Orders and Purchases

When you place an order, we collect:

  • Full name
  • Shipping address
  • Phone number
  • Email address
  • Order details (products, quantities, prices)
  • Payment information (processed securely through our payment gateway, PayHere)

We collect this data to process and fulfill your order, arrange delivery through third-party courier services, communicate order updates, and handle customer support requests. Payment details are handled directly by PayHere and are not stored on our servers.

Live Chat (tawk.to)

Our website uses tawk.to, a third-party live chat service, to provide real-time customer support.

When you use the live chat, we may collect:

  • Your name (if provided)
  • Email address (if provided)
  • Chat messages and conversation history
  • IP address and basic device/browser information (collected automatically by tawk.to)

This information is used solely to respond to inquiries, provide customer support, and improve our services. Chat data is stored and processed by tawk.to according to their privacy policy.

tawk.to Privacy Policy: https://www.tawk.to/privacy-policy/

Cookies

We use cookies for essential functions such as:

  • Maintaining your shopping cart
  • Remembering your login status (if you select “Remember Me”)
  • Supporting potential cart abandonment recovery
  • Enabling live chat functionality via tawk.to

Login cookies last up to two weeks if “Remember Me” is selected. Session cookies (containing no personal data) are discarded when you close your browser. Shopping cart cookies are temporary and expire when you complete or abandon your session.

You can control or disable cookies through your browser settings.

Analytics

We may use basic analytics tools in the future to understand site usage. If implemented, this section will be updated accordingly. Currently, no third-party analytics services are actively used.

Media

If you upload a profile picture when creating an account, we recommend avoiding images with embedded location data (EXIF GPS). Uploaded images are visible only to you and site administrators, but may be accessible if the site is compromised.

Embedded content from other websites

Our site does not currently include embedded content (such as videos, images, or articles) from other websites.

Who we share your data with

We do not sell, trade, or share your personal data for marketing purposes.

Your data may be shared only when necessary:

  • Shipping address and phone number with third-party courier services
  • Payment information with PayHere for transaction processing
  • Live chat data with tawk.to for customer support functionality

Each third-party service processes data according to its own privacy policy.

How long we retain your data

  • Account information: Retained as long as your account remains active. You may request deletion at any time.
  • Order data: Retained for accounting, tax, legal, and customer support purposes, as required by Sri Lankan law.
  • Live chat conversations: Retained within the tawk.to platform for support and reference purposes.
  • Cookies: Retained according to their respective expiration periods.

What rights you have over your data

If you have an account or have contacted us, you may request:

  • A copy of the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal data where legally permissible

You can also log in to your account to view, edit, or remove certain information. Data required for legal, tax, or security purposes may not be deleted upon request.

Requests can be made via Live Chat or by emailing info@goldenfin.lk.

Where your data is sent

Your data is stored on our hosting provider’s servers. Order-related information is shared with delivery partners operating within Sri Lanka. Payment data is processed securely by PayHere. Live chat data is processed and stored by tawk.to.

Contact information

For privacy-related questions or data requests, contact us via Live Chat or email info@goldenfin.lk.

Additional information

We take reasonable technical and organizational measures to protect your personal data. However, no online system is completely secure. In the event of a data breach, affected users will be notified in accordance with applicable laws.

This privacy policy may be updated from time to time.

Last updated: December 26, 2025