Terms & Conditions

Welcome to GoldenFin.lk

These Terms and Conditions govern your use of our website and the purchase of products from our platform. By accessing and using our website at https://goldenfin.lk, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

1. Use of the Website

a. Age Requirement
You must be at least 18 years old to use our website or make purchases. By using our site, you confirm that you meet this age requirement.

b. Account Security
You are responsible for maintaining the confidentiality of your account information, including your username and password. Any activity conducted through your account is your responsibility.

c. Accurate Information
You agree to provide accurate, current, and complete information during the registration and checkout process. Failure to do so may result in order cancellation or account suspension.

d. Lawful Use
You may not use our website for any unlawful, fraudulent, or unauthorized purposes. This includes but is not limited to:

  • Attempting to gain unauthorized access to our systems
  • Transmitting harmful code or malware
  • Engaging in fraudulent transactions
  • Violating any applicable laws or regulations

2. Product Information and Pricing

a. Product Accuracy
We strive to provide accurate product descriptions, images, and pricing information for all our premium fish feed, treatments, medications, supplements, and aquarium accessories. However, we do not guarantee the absolute accuracy or completeness of such information. Product specifications may vary slightly from supplier batches.

b. Pricing

  • All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated
  • Prices are subject to change without prior notice
  • The price you pay will be the current price displayed at checkout. If prices change between adding items to your cart and completing checkout, the updated price will apply
  • Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions
  • We reserve the right to correct pricing errors, even after an order has been placed

c. Product Availability
While we maintain inventory, stock availability can change rapidly. We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Payments

a. Order Placement
By placing an order on our website, you are making an offer to purchase the selected products. Your order is not confirmed until you receive an order confirmation email from us.

b. Order Cancellation by Customer
You may cancel your order within 24 hours of placement, provided the item has not yet been shipped. To cancel, contact us immediately via Live Chat or email info@goldenfin.lk. Once an item is shipped, our Returns and Refunds Policy applies.

c. Order Refusal or Cancellation by Us
We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity or payment issues
  • Inability to verify customer information
  • Violation of these Terms and Conditions

d. Payment Methods
We accept payments through:

  • PayHere payment gateway (credit/debit cards, online banking)
  • Bank transfers (when specifically arranged with us)

e. Payment Authorization
You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

f. Payment Security
We use trusted third-party payment processors (PayHere) to handle your payment information securely. We do not store or have access to your full payment card details.

g. Payment Disputes
Any chargebacks, payment disputes, or fraudulent payment attempts may result in immediate account suspension and legal action.

4. Shipping and Delivery

a. Delivery Coverage
We deliver orders across Sri Lanka using reliable third-party courier services.

b. Delivery Times and Costs

  • Delivery times and costs vary depending on your location, the selected product, and the weight
  • We aim for delivery typically within 3-7 business days for most areas
  • Delivery times are estimates and may vary during peak periods, adverse weather conditions, or due to courier delays

c. Order Processing
Orders are processed and packed from our inventory promptly after payment confirmation. You will receive tracking information via email once your order is dispatched.

d. Delivery Issues
We make reasonable efforts to ensure timely shipping and delivery. If you experience any delivery issues, please contact us at Live Chat or info@goldenfin.lk.

e. Failed Deliveries
If delivery attempts fail due to incorrect address information, unavailability of recipient, or refusal to accept delivery, additional charges may apply for re-delivery, or the order may be returned to us.

5. Returns and Refunds

Our Returns and Refund Policy is detailed separately on our website. Please refer to that policy for complete information regarding:

  • Return eligibility and timeframes (14 days from delivery)
  • Conditions for returns (unused, unopened, original packaging)
  • Non-returnable items
  • Defective or damaged items procedures
  • Refund processing timelines
  • Return shipping responsibilities

The Returns and Refunds Policy forms an integral part of these Terms and Conditions.

6. Product Warranties and Disclaimers

a. No Warranties
Our products (fish feed, water treatments, medications, test kits, and supplements) are sold without manufacturer warranties. We do not provide guarantees beyond our 14-day return policy for unopened products.

b. Product Use

  • You are responsible for using products appropriately and following any instructions or guidelines provided
  • We are not liable for damages resulting from misuse, improper storage, or failure to follow product instructions
  • Consult with aquarium professionals if you are unsure about product suitability for your specific needs

c. Product Quality
While we carefully inspect all products before dispatch, we cannot guarantee results or outcomes from product use, as aquarium conditions vary significantly.

7. Intellectual Property

a. Ownership
All content and materials on our website, including but not limited to text, images, logos, graphics, product descriptions, and website design, are protected by intellectual property rights and are the property of GoldenFin.lk or its licensors.

b. Restrictions
You may not:

  • Use, reproduce, distribute, or modify any content from our website without our prior written consent
  • Use our branding, logos, or trademarks without authorization
  • Scrape, copy, or extract data from our website using automated means
  • Create derivative works based on our website content

c. User Content
If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

8. Account Suspension and Termination

We reserve the right to suspend or terminate your account and refuse service for any of the following reasons:

  • Fraudulent activity or payment disputes
  • Chargebacks or payment reversals
  • Abuse of our staff or services
  • Providing false or misleading information
  • Violation of these Terms and Conditions
  • Any disloyal or unethical behavior
  • Attempting to manipulate our systems or policies

Account termination may result in the cancellation of pending orders and forfeiture of account benefits.

9. Limitation of Liability

a. Disclaimer of Liability
To the fullest extent permitted by Sri Lankan law:

We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

  • Your use of our website
  • Your purchase or use of our products
  • Delays or failures in delivery
  • Product performance or results
  • Errors or omissions in product information
  • Unauthorized access to your account or data
  • Any other matter relating to our services

b. No Warranties
We make no warranties or representations, express or implied, regarding:

  • The quality, accuracy, or suitability of products offered on our website
  • Uninterrupted or error-free website operation
  • The security of our website or transmitted data
  • Fitness for a particular purpose

c. Maximum Liability
In any event, our total liability to you shall not exceed the amount you paid for the specific product or service giving rise to the claim.

d. Consumer Rights
Nothing in these terms limits your statutory rights as a consumer under Sri Lankan law.

10. Dispute Resolution

a. Good Faith Resolution
If any dispute arises between you and GoldenFin.lk, we encourage you to first contact us at Live Chat or info@goldenfin.lk to resolve the matter amicably.

b. Mediation
If we cannot resolve the dispute ourselves within 30 days, both parties agree to attempt resolution through mediation before pursuing any legal action.

c. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

12. Amendments and Updates

a. Right to Modify
We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice.

b. Your Responsibility
It is your responsibility to review these terms periodically for any changes. Continued use of our website after changes constitutes acceptance of the updated terms.

c. Notification
Material changes may be communicated via email or prominent notice on our website.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Returns and Refunds Policy, constitute the entire agreement between you and GoldenFin.lk regarding your use of our website and purchase of products.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

  • Live Chat: Available on our website via tawk.to
  • Email: info@goldenfin.lk
  • Website: https://goldenfin.lk

Last Updated: January 1, 2026

Thank you for choosing GoldenFin.lk — your trusted source for premium fish feed, effective treatments, and quality aquarium accessories. We’re dedicated to the well-being and stunning beauty of your aquatic family.